Legal

Privacy Policy

Last updated: April 2026

SCENOO is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you use SCENOO, we may collect the following:

Quiz responses — your answers to our scent quiz (prompt, direction, traits, scent preferences)
Contact details — your name, email address and phone number provided before checkout
Order information — your delivery address, order history and payment confirmation (we do not store card details)
Usage data — basic analytics about how you interact with our website (no personal identifiers)

2. How We Use Your Information

To process and fulfil your order
To generate your personalised Discovery Set using your quiz answers
To contact you about your order or respond to your enquiries
To improve our AI quiz and product recommendations
To send you order updates and receipts

We do not sell, rent or share your personal information with third parties for marketing purposes.

3. Payment Processing

Payments are processed securely by Paystack. SCENOO never stores your card or banking details. Paystack's privacy policy governs the handling of your payment information.

4. Data Storage & Security

Your data is stored on secure servers. We use industry-standard encryption and security measures to protect your information. Access to your data is restricted to authorised SCENOO staff only.

5. Cookies

Our website uses minimal cookies necessary for the checkout process to function correctly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect checkout functionality.

6. Your Rights

Under South African POPIA (Protection of Personal Information Act), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of any marketing communications

To exercise any of these rights, please contact us.

7. Third-Party Services

We use the following third-party services which may process your data:

Paystack — payment processing
Google — order data logging (Google Sheets, anonymised)
cPanel Hosting — website and order data hosting

8. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at sales@scenoo.co.za.

This policy is governed by the laws of the Republic of South Africa and the POPIA Act. We reserve the right to update this policy. Continued use of our website constitutes acceptance of any changes.